Return and Refund Policy

At Monfil.ca, your satisfaction is our priority. If you have a problem with your order or a product, please contact us and we will do our best to find the best solution.

Our Commitment

We stand behind the quality of our products. If you receive a defective item or something that doesn't match the description, we want to make it right.

How to Request a Return

To request a return or report an issue with your order, please contact us with the following information:

• Your Name - As it appears on the order
• Order Number - Found in your order confirmation email
• Email Address - The email used for the order
• Description of the Issue - Please describe what went wrong

Return Guidelines

Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Refunds are typically processed within 5-7 business days and will be credited to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We may ask for photos of the damage to help us improve our packaging and quality control. We will work with you to resolve the issue as quickly as possible.

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